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How to Order » Delivery

Deliveries

We can arrange delivery throughout the UK and to overseas destinations. We have answered below the most common questions we receive about deliveries, however if you have any other questions, please give us a call.

How much will delivery cost?

We charge a standard rate per load, which covers up to five items. The cost is calculated based on your delivery postcode.

Please note that the delivery cost quoted is for UK mainland only – give us a call for a quote to any UK islands or non-UK deliveries. Our drivers will take items into your house as required, but may need assistance on larger items. If this will not be practical, let us know at the time of ordering or when booking delivery and we can make alternative arrangements.

Can I specify a time?

We can usually give a time slot of two hours or alternatively the driver can call you when he is, say, an hour away so that you do not need to wait around for a delivery.

What if I have just one small item?

If you just require one small item e.g. a blanket box or pair of bedside cabinets, it is probably best to give us a call and we can work out the most cost-effective way of delivering the item. We can usually arrange a reduced rate delivery in these circumstances – typically half of the standard cost for a postcode, if the driver has another job in the area.

Can I collect my furniture?

Yes, you can arrange collection direct from our warehouse. All we ask is that you give us at least a day’s notice so that we can have the items checked and ready for when you collect.

Why is delivery more expensive than other sites I have seen?

We use dedicated vans using regular drivers to ensure that your furniture is looked after from collection at our warehouse to delivery at your house. Some flat-pack furniture can be sent through couriers with a depot system, to keep the cost down. Unfortunately this does not suit the hand-made solid mahogany pieces that we supply, as multiple handling often results in damage and less care is taken of the furniture.

Some other companies are able to charge less for delivery by charging considerably more for comparable items of furniture initially. We believe it is fairer to charge a realistic price for delivery and allow our customers the option of collecting direct from us or making separate arrangements for carriage.

Is assembly included?

Most of our furniture is ready assembled and so assembly is not required. Beds are delivered in four packages for transportation and are normally self-assembly. All beds are put together and checked before they leave our warehouse in order to make sure they can be assembled easily. If you would prefer not to assemble the bed that we are delivering to you, then we can arrange for the driver to assemble it for a charge of £25.

Wardrobes are generally delivered in one piece but may have to come apart in order to go upstairs. If this is necessary and we are providing carriage we will reassemble these in the bedroom without further charge.